All garbage hauler licensees shall:
A. Maintain a local telephone number for the receipt and processing of complaints, which will enable customers to make contact with the licensee during the business hours established by §17-27.
B. Make an investigation as to the validity of all complaints received, and take corrective action on all valid complaints within twenty-four (24) hours of receiving said complaint.
C. Maintain a record of complaints received, which sets forth the following information:
1. The name and address of the complainant;
2. The date and time the complaint was received;
3. The action taken in response to the complaint; and
4. The date and time action was taken.
D. Make the records required by subparagraph (C) above available for inspection by the City during the business hours established by §17-27 or produce said records for inspection by the city council upon request.
E. Publish a notice in the local weekly newspaper at least once every six (6) months, which informs the licensee's customers of the phone number or numbers which may be called if they have any complaints or questions regarding their garbage service. Said notice may be contained within and be a part of the licensee's normal advertisements.
F. The requirements of this section may be met by either the licensee or a designated agent.
(Amended by Ordinance No. 9045, effective 6-7-2006)