Payments for utility services shall be considered delinquent if not paid in full on or within 30 days after the initial billing notice has been mailed. If the situation occurs, a second billing notice for utility services will be mailed to the property owner to include billing charges in full for the initial billing period previously mailed along with any and all additional utility service charges accumulated in the 30 days following the initial billing notice. A “shut-off” notice will also be included in this mailing containing the following items not necessarily in the following order:
(A) Name and address of the customer incurring the utility services bill to the owner of the property;
(B) Date, time, and place of the next scheduled City Council meeting to dispute the shut-off notice and/or request relief from the scheduled shut-off;
(C) Amount of bill past due;
(D) A past due charge of $20 shall be added to all utility service bills that are declared delinquent according to § 50.02 to finance the costs of mailing and any incurred incidental administrative costs. This $20 charge shall be listed on the utility services bill and shut-off notice;
(E) A copy of this chapter shall be sent with the shut-off notice;
(F) Notification that if the total amount due is not paid in full within 30 days after the utility services bill became delinquent, water service will be discontinued and not reinstated until payment of all charges has been made in full; and
(G) Notification that if the shut-off of water services are conducted, a “turn-on” restoration fee of $25 will be required to be paid prior to returned services along with the past due amount in full.
(Ord. 258, passed - -)