A. Billing Cycles: Bills for the Village's provision of water and sewer service shall be issued and mailed at such regular intervals as may be directed by the Village's Mayor and Village Council or their designee. Payment on such bills shall be due no less than twenty one (21) days after they are mailed to a customer. Such bills shall be dated with the date on which they are mailed.
B. Estimated Bills: The Village may require a customer to pay an estimated bill for water and sewer service if the Village has been unable to read the customer's water meter under the following circumstances:
1. The Village has taken appropriate and reasonable measures to read the meter, including, without limitation, attempting to make an appointment with the customer, scheduling readings for times other than normal business hours, and/or providing postal cards on which the customer may record the reading and mail it to the Village; or
2. The customer has knowingly and wilfully denied reasonable access to the Village's representative for the purpose of taking an actual reading of the meter; or
3. The customer has otherwise made an actual reading of the meter unnecessarily difficult; or
4. Circumstances beyond the control of the Village make an actual reading of the meter extremely difficult or impossible.
Estimated bills shall be calculated according to reasonable and commonly accepted standards which shall be specified in regulations promulgated by the village finance director.
C. Refunds: The village shall pay a customer any amount for which the customer is overcharged for the village's provision of water and sewer service as a result of an error by the village, either as a credit on the next bill, or if the service to such customer has been discontinued, then by payment directly to such customer. (Ord. O-56-01, 12-17-2001)