(A) All sewer user accounts shall be carried on the books of the Water and Wastewater Division by the house and street numbers. All notices sent out by the town regarding sewer user accounts and all notices regarding any matter pertaining to the use of the town sewerage system shall be sent to the billing address noted in the application for service. Should the owner of the property desire personal notice from the town, he or she should submit a mailing address to the Water and Wastewater Division. If insure proper delivery of notices, all errors in house numbers should be promptly reported to the Water and Wastewater Division.
(B) The sewer account and bills shall distinguish the amount of the sewer user charge from any industrial cost recovery charge, if applicable.
(C) All rates and service charges are due and payable when rendered. Payment must be made no later than the due date printed on the bill. If payment is not received by the due date, the next monthly billing will indicate the past due amount and the current amount due. The account is considered delinquent and subject to turnoff for nonpayment. If the prior month billing is not paid by day 15 of the month, a turnoff notice will be mailed to the customer indicating the scheduled disconnect date. If the prior month due of the bill is not paid prior to the scheduled disconnection date, the notice of delinquency having been given, water service may be disconnected from the premises of the delinquent customer. No further notices need be given to the customer by the Water and Wastewater Division. A turnoff fee will be assessed to the customer's account for discontinuance of service. A turnoff fee shall be collected before again restoring service, plus the total amount of the bill due. An account may also become delinquent and subject to disconnection for nonpayment of return check amounts and services charges. If a customer disputes the amount of the bill or protests a proposed termination of service as unjustified, the customer may present objections by following the policy set forth in Chapter 50.
(D) A consumer's water service may be disconnected for nonpayment of a bill for sewer service rendered at a previous location served by the Water and Wastewater Division.
(E) Any expense caused by the town for the repair or replacement of damaged, stolen, tampered with or misused sewer or water facilities shall be charged against and collected from the person or persons who caused the expense.
(F) All requests for discontinuing service must be made by the owner or authorized agent of the owner of the property or by the named applicant on a service account or his or her authorized agent. All charges for services supplied to the premises shall be calculated and due on the specified due date printed on the bill. The customer requesting discontinuance of service must also furnish the Water and Wastewater Division with a change of address.
(G) Until a request to discontinue service is received, the premises shall be deemed occupied by the consumer and customer's liability continued.
(H) In the event that the consumer shall have paid a deposit to the Water and Wastewater Division, and the deposit is still being retained by the Department, the balance of the deposit amount paid will be refunded after deducting from the deposit the amount owing on the account.
(I) When a former user of the sewer system has been notified of the amount of sewer rental charges remaining due and payment for same has not been received, the Director may assign the account to an agent of the Water and Wastewater Division for collection.
(Prior Code, Ch. 18, Art. III, § 18-188) (Ord. 346-04, passed 6-21-2004)