(a) Prior to the termination of service, the Borough shall mail or deliver written notice to the customer, and a copy to the owner in case of a nonowner-occupied premises, at least ten days prior to the date of the proposed termination. If a customer or user calls or writes the Electric Department, complaining of an overcharge or other problem with the account, an authorized representative of the Borough shall do one or more of the following:
(1) Conduct an investigation, including, but not limited to, a meter check on the subject premises;
(2) Check utility billings for possible errors in the computation of the bill;
(3) Check for leakage or illegal connections.
(b) If the Borough Manager or his or her authorized representative finds merit to the dispute, the Borough Manager may make an adjustment of the bill with the customer or user. If the Borough Manager or his or her representative finds that the dispute as to an overcharge or other problem with the account has no merit, he or she shall communicate this decision to the customer or user by certified mail, return receipt requested, by personal delivery or by posting on the premises a notice of the Borough's intent to disconnect. The notice of the decision shall specify that if the account is not paid on or before five days from the date of receipt of the notice, the utility service shall be disconnected.
(Ord. 2211. Passed 4-29-97; Ord. 2270. Passed 10-23-00.)