959.03 TRAINING AND DUTIES OF VOLUNTEERS AND SUPERVISORS.

   (a)   The Volunteer Supervisors shall:

      (1)   Develop and implement appropriate training and supervision standards for Volunteers;

      (2)   Monitor the services provided by Volunteers by implementing appropriate record keeping and reviewing such records;

      (3)   Counsel Volunteers on appropriate methods of providing assistance to callers to the Help Line;

      (4)   Assist Volunteers with the provision of assistance to callers, if necessary.

      (5)   Advise the Mayor if a Volunteer is unable or unwilling to adhere to the rules and standards which have been developed.

   (b)   The Volunteers shall:

      (1)   Not provide assistance to callers to the Help Line until having first received the training developed by the Volunteer Supervisors;

      (2)   Provide assistance to callers to the Help Line in accordance with the policies and training developed by the Volunteer Supervisors; and

      (3)   Notify the Chagrin Falls Police Department immediately if a caller needs emergency assistance.

         (Ord. 2008-45. Passed 9-22-08.)