A. Franchisees shall at least annually compile and submit periodic reports of service provided, service quality, compliance with city rules and requirements of the franchise agreement, and other matters. The transportation official shall promulgate rules defining the frequency, content, and format of the required reports.
B. Franchisees shall be evaluated annually on the basis of service quality; compliance by the franchisee, its affiliated vehicle owners, and its drivers with the city's taxicab rules and codes; compliance with terms of the franchisee agreement; and other matters as determined by the transportation official. Franchisees that fail to meet the city's standards may be placed on probation, be assessed monetary penalties, may have their franchise suspended or revoked, may have their number of authorized vehicles reduced, or may not have their franchise extended. The transportation official shall establish service quality standards and other measures and criteria to be used in the annual evaluations. On the basis of the annual evaluation, the transportation official shall recommend to the traffic and parking commission any action to be taken. Each franchisee shall be notified in writing of the outcome of its evaluation and the recommended action.
C. No sooner than fourteen (14) days after notice in writing to a franchisee of a recommended action based on an annual evaluation, the traffic and parking commission shall hold a public hearing. At least ten (10) days' notice of the hearing shall be provided to the franchisee. At the conclusion of the public hearing, the commission may accept, reject or modify the transportation official's recommendation and impose probation, assess monetary penalties, suspend or revoke the franchise, reduce the number of authorized vehicles, or elect not to extend the franchise. If a franchisee is placed on probation, it shall be notified of the terms of the probation and shall be subject to reevaluation no later than six (6) months after being placed on probation.
D. If the traffic and parking commission puts a franchisee on probation, assesses monetary penalties, suspends, revokes, reduces the number of authorized vehicles, or elects not to extend the franchise, the effect of the decision shall be stayed for fourteen (14) days during which time franchisee may appeal the decision to the city council. In the event the franchisee provides written notice of appeal within fourteen (14) days of the decision, the effect of the decision shall be further stayed until the city council has heard the appeal and rendered a decision.
E. In the case of a franchisee whose evaluation indicates that it has met the city's standards for services provided and has a good record of compliance with city rules and the requirements of the franchise agreement and any other matter that is the subject of the evaluation, the transportation official may recommend that the term of the franchise agreement be extended. The traffic and parking commission shall review the recommendation of the transportation official and shall recommend to the city council whether the franchise agreement should be extended, and if so, by how much and subject to what conditions. (Ord. 15-O-2671, eff. 2-6-2015)