Complaints should be addressed to the city administrator and shall be governed by the following regulations:
(A) A complaint should be filed in writing or verbally, and should contain the name and address of the person filing it. The complaint should address the alleged violation of the regulations.
(B) A complaint should be filed within thirty (30) days after the complainant becomes aware of the alleged violation.
(C) An investigation, as may be appropriate, shall follow a filing of complaint. The investigation shall be conducted by the city administrator. These rules contemplate informal but thorough investigations, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to a complaint.
(D) A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the city administrator and a copy forwarded to the complainant no later than thirty (30) days after its filing.
(E) The ADA coordinator shall maintain the files and records of the city relating to the complaints filed.
(F) The complainant can request a reconsideration of the case in instances where he or she is dissatisfied with the resolution. The request for reconsideration should be made within thirty (30) days to the city administrator.
(G) The right to a prompt and equitable resolution filed hereunder shall not be impaired by the person's pursuit of other remedies such as the filing of an ADA complaint with the responsible federal department or agency. Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.
(H) These rules shall be construed to protect the substantive rights of interested persons to meet appropriate due process standards and to assure the city complies with the ADA and implementing regulations.
(Ord. No. 24.93, 12-16-93)