Each ambulance operation shall:
(a) Comply with all standards, requirements, statutes and rules promulgated and established by the State for ambulance operations.
(b) Provide, at a minimum, advanced life support emergency medical service twenty-four hours a day, seven days a week, with vehicles staffed and equipped in compliance with the Code.
(c) Charge only such rates for service as have been filed in a Schedule of Rates with the City Clerk at least thirty days prior to the effective date of said rate schedule. Additionally, the licensee shall publish a copy of the Schedule of Rates at least thirty days before its effective date in a newspaper of general circulation in the City.
(d) Use only Department-licensed personnel to staff ambulances.
(e) Provide ambulance service regardless of a prospective patient's color, actual or perceived race, sex, religion, national origin, ethnic background, physical or mental disability, age, height, weight, marital status, family status, sexual orientation, gender identity or address of service. Further, a licensee shall provide emergency medical care to all patients without prior inquiry into their ability to pay or source of payment.
(f) Arrive at a site for service within eight minutes, thirty seconds, from the receipt of a call on a minimum of ninety percent of all Priority 1 emergency calls the ambulance operation receives or is dispatched to within the corporate limits of the City, and arrive at the scene of treatment within fifteen minutes, from receipt of a call on a minimum of ninety percent of all Priority 3 non-life threatening emergency calls the ambulance operation receives or is dispatched to within the corporate limits of the City. The performance criteria of this subsection are to be maintained and submitted to the City Clerk on a monthly basis. Not less than 50 calls shall be used to calculate response time performance. If less than 50 calls occur in a given month, then successive calls from the following month shall be included to reach a total of 50 calls for evaluation. Exceptions to the response time performance criteria include but are not limited to: any multicasualty, natural or man-made disaster situations or any emergency call not handled because an emergency ambulance unit was out of service while providing standby services at the City's request. All exception requests shall be submitted to the city’s designated Emergency Services Coordinator for his or her sole determination as to whether it qualifies as an exception. The failure to comply with these standards for two consecutive months or two out of three consecutive months shall be sufficient grounds for revocation of the license granted by this chapter.
(g) Compile an emergency operation plan detailing its role in natural and man-made disasters. The plan will be filed with the Emergency Services Coordinator for the City and periodically updated.
(h) Equip and operate ambulance with lights and audible signals in compliance with the provisions of the Michigan Vehicle Code and the Uniform Traffic Code, as adopted by the City for authorized emergency vehicles.
(i) Provide advanced life support emergency medical service at all times with any vehicle providing patient transportation and care, except that nonemergency transporting vehicles staffed as providing Basic Life Support patient care may be used by a licensee when providing a service:
(2) Where an ambulance operation not licensed under this chapter would be requested pursuant to 804.03(c)(8) but that other service is only capable of providing Basic Life Support patient care, the Licensee under this chapter may provide staffing as Basic Life Support Patient Care so long as any applicable department-approved protocols of the Medical Control Authority covering the geographic region including the City of Battle Creek are followed; or
(3) When responding to a call for a nonemergency patient in a situation consistent with the applicable department-approved protocols of the applicable Medical Control Authority covering the geographic region including the City of Battle Creek.
(j) Provide firefighter rehabilitation consisting of rest, rehydration, nourishment, and medical evaluation to firefighters, first responders, emergency service personnel, and emergency service volunteers as directed by the City of Battle Creek Fire Department.
(k) Actively participate in joint training and instruction for EMS skills enhancement for the Battle Creek Fire Department including but not limited to:
(1) Bi-annual CPR certification;
(2) Firefighter rehabilitation training;
(3) Community based hands only CPR; and
(4) Any enhanced skill approved by the Medical Control Authority covering the geographic region including the City of Battle Creek.
(Ord. 14-90. Passed 6-5-90; Ord. 06-2010. Passed 6-15-10; Ord. 08-2019. Passed 6-18-19.)