A. Subscriber Complaint Practices:
1. The grantee shall maintain an office which shall be open during normal business hours and shall maintain a publicly listed toll free telephone number. The grantee shall maintain adequate telephone lines and personnel to respond in a timely manner to schedule service calls and answer subscriber complaints or inquiries. The grantee shall follow all applicable federal and state regulations in responding to complaints by customers. A "complaint", as used in this franchise, will mean notice by a subscriber of a billing dispute or problem with picture quality which is not resolved during or subsequent to the initial telephone or service call.
2. The grantee shall render efficient cable service, make repairs promptly and interrupt service only for good cause and for the shortest time possible.
B. Parental Control Option: The grantee shall provide parental control devices, at reasonable cost, to subscribers who wish to be able to prevent certain cable services from entering the subscriber's home.
C. Rights Of Individuals Protected:
1. Discriminatory Practices Prohibited: The grantee shall not deny service, deny access, or otherwise discriminate against subscribers on the basis of race, color, religion, national origin, sex, or age. The grantee shall comply at all times with all other applicable federal and state laws relating to nondiscrimination.
2. Subscriber Privacy: The grantee shall comply with all privacy provisions of the cable act, as amended. (Ord. 255, 10-6-2003)