Section
Cable Television Customer Service Standards
112.01 Definitions
112.011 Video service provider fee
112.02 Telephone and office availability
112.03 Handicapped access
112.04 Employee identification
112.05 Installations
112.06 Service interruptions and other service problems
112.07 Installation and service appointments
112.08 Notices and customer communications
112.09 Bills
112.10 Disconnection/denial of service
112.11 Deposits, refunds and credits
112.12 Rates, fees and charges
112.13 Parental control options
112.14 Periodic subscriber survey
112.15 Enforcement
112.16 Cable officer or cable commission
112.17 Rights reserved by the franchise authority