(A) A customer having a grievance or complaint that a bill is excessive, must file written or verbal notice with the water and sewer accounts billing office. All billing errors will be corrected and any overcharge will be refunded.
(B) If leaks are found in the customer’s plumbing and YCWSD finds that leaky pipes or fixtures caused the excessive bill, an allowance or rebate will be made for half the excess for no more than two months, after evidence has been produced indicating that the leak has been stopped.
(C) If the cause of the excessive bill cannot be located in the clerical or mechanical works of YCWSD, the complaint may be referred to the county manager and Council.
(‘77 Code, § 7-162) (Ord. 1585, passed 10-21-85)