(A) Any account not paid within 30 days of the billing date, will be considered delinquent and will be assessed a 1.5% late payment charge.
(B) If, at the time of the next billing, the account has an unpaid balance, a delinquent notice will be enclosed with the next bill to the customer.
(1) If the account has an unpaid balance and is past due, a 1.5% late charge will be added to the account calculated as follows: the unpaid balance forward multiplied by the late charge percentage.
(2) If the customer believes the amount of the bill is incorrect or excessive, then he or she has the right to call or appear in person at the water and sewer accounts billing office between 8:00 a.m. and 5:00 p.m. weekdays to discuss the bill with an employee of that office. If it is determined that the amount of the bill is in error, an adjustment will be made accordingly.
(3) If the customer does not inform the water and sewer accounts billing office of any complaint concerning the accuracy of the bill, and if the customer does not pay the bill within ten days from the most recent bill date, water service may be cut off after notice of intent to terminate service is given. A turn-on charge and fixed delinquent charge may be levied and must be paid in addition to all outstanding water and sewer charges, before the water will be turned on again.
(C) If the account includes the current bill with two or more months’ bills brought forward and the meter is removed, a final bill is sent on the account just as though the customer has moved and requested discontinuance of service. To restore service the customer may be required to pay any one or all, if necessary, of the following: a new deposit charge, late payment charges (fixed and variable), turn-off in box fee, meter removal fee and all outstanding bills.
(‘77 Code, § 7-155) (Ord. 1585, passed 10-21-85)