(a) Any customer who disputes any portion of any utility bill shall file a written request with the Finance Director, or his or her staff. Such written request shall provide sufficient information to identify the customer along with the address where the service is provided. The written request must set forth the amount in dispute and the basis for the dispute. The Finance Director or his or her staff shall process the request in a manner consistent with these ordinances and the written policies, regulations and interpretations of the Utility Dispute Resolution Board.
(b) If the customer desires to appeal the determination of the Finance Director or his or her staff to the Utility Dispute Resolution Board, the customer must submit a written request for an appeal. The Finance Director shall schedule a hearing in accordance with Section 1040.08. Upon receipt of a written request, the Finance Director shall contact the customer to arrange a hearing before the Utility Dispute Resolution Board within 30 days of the date of the request, unless otherwise agreed to by the customer.
(Ord. 2005-06. Passed 6-6-05.)