(a) If a customer who receives a disconnection notice desires to petition for a payment plan to cure the delinquency, appeal the basis for the issuance of the disconnection notice, seek relief from the potential termination of service on the basis of health-related conditions, or because of a pending bankruptcy case, the customer must submit a written request to the Finance Director, or his or her staff, no less than the day before the disconnection date set forth in the disconnection notice.
(1) The written request shall set forth whether the customer is:
A. Seeking a payment plan;
B. Disputing the delinquency;
C. Seeking relief from a health-related condition;
D. Seeking relief due to a pending bankruptcy case.
(2) The written request shall also set forth, as applicable, the basis for disputing the delinquency, nature of the health condition, or all pertinent information related to the bankruptcy filing. The Finance Director or his or her staff shall process the request in a manner consistent with these Codified Ordinances and the written policies, regulations and interpretations of the Utility Dispute Resolution Board. If the customer agrees to the payment plan, the disconnection notice shall be rescinded. All payment plans shall be reduced to writing and executed by the customer and the Village.
(b) If the customer desires to appeal the determination of the Finance Director or his or her staff to the Utility Dispute Resolution Board, the customer must submit a written request for an appeal. The Finance Director shall schedule a hearing in accordance with Section 1040.08. Every effort will be made to schedule the hearing within 48 hours of the request. Utility service shall not be disconnected until the Utility Dispute Resolution Board has issued a decision on the appeal.
(Ord. 2005-06. Passed 6-6-05.)