If the response of the Village Administrator does not satisfactorily resolve the issue, the complainant and/or his or her designee may request a hearing to be held within fifteen (15) working days of receipt of the response, before the Board of Trustees, Village of Willowbrook, 7760 Quincy Street, Willowbrook, Illinois. Requests must be made in writing or an otherwise acceptable form. Within thirty (30) calendar days of the hearing, the complainant and/or his or her designee will receive the final resolution in writing (or a method understood by the complainant) as proposed by the Village of Willowbrook Board of Trustees. (Ord. 85-O-37, 9-23-1985)