(A) Any item purchased with the card must be returned for credit. Do not accept a refund in cash. Obtain a receipt for the credit like any other purchase documentation.
(B) The card user is responsible for following up with the merchant on any erroneous charges, disputed items, or returns as soon as possible. Disputed billings can result from failure to receive the goods charged, defective merchandise, incorrect amounts, duplicate charges, or credit not processed.
(C) If he or she has a problem with a purchased item from the use of the card, he or she should first try to reach a resolution with the supplier that provided the item.
(Res. 2013-011, passed 3-18-2013)