(A) The thawing of frozen service pipes is the customers’ responsibility, except for service lines from the water main leading to the curb stop or valve.
(B) (1) Upon request by the customer, the utility will make a basic inspection of the customer service and advise of the needed repairs as determined. No excavation of the location will be performed by the utility on the premises.
(2) A service charge of $50 shall be levied on such investigation services, to the customer or the owner of the location.
(Ord. 19-01, passed 4-9-19) Penalty, see § 52.999