(A) Bills shall be rendered according to the name and address on the respective water meter reading records or the flat water customer record, and all such bills shall be due when mailed by the city. A penalty of 10% of the amount of all bills shall be added to those not paid by the tenth day of the month next succeeding the month billed for and any bills not paid within ten days after mailing shall, with the penalty aforesaid, be delinquent.
(B) When any bill has remained unpaid for ten days, the same shall be considered delinquent, and the user so notified by mail. The notice shall inform the customer of the following:
(1) That if the delinquent bill is not paid within ten days of the mailing of the notice, service will be discontinued for nonpayment; and
(2) That any customer disputing the correctness of his bill shall have a right to a hearing at which time he may be represented in person and by counsel or any other person of his choosing and may present orally or in writing his complaint and contentions to the city official in charge of utility billing. This official shall be authorized to order that the customer's service not be discontinued and shall have the authority to make a final determination of the customer's complaint.
(C) Requests for delays or waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified.
(D) When any bill has remained unpaid for ten days following mailing of the notice described in division (B) above, the Mayor will, by a notice in writing, notify the municipality or the person, firm, commission, or corporation which furnishes water to the users premises, to shut off the water service to such users premises until such time as all delinquent charges, plus a reasonable charge for the turning off and on of water service against such user, are paid in full. Upon receipt of such notice in writing, the municipality, person, firm, or corporation which furnishes water to the said users premises shall immediately shut off and discontinue the water service to the user's premises.
(E) Upon full payment of such delinquent account plus a reasonable charge for turning off and on the water service, the Mayor shall notify the municipality, firm or corporation which furnishes water to such user that the account is paid in full, including such reasonable charge for turning off and on the water service that the said water service can again be provided to said users premises. The fee or charge collected for turning off and on water service shall be paid to municipality, person, firm or corporation turning off the water service. The city may institute actions in a court having jurisdiction for the recovery of such delinquent bills.
(Ord., passed 7-13-87; Am. Ord. 2000-001, passed 1-10-00)