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All complaints shall be made directly to the Environmental Services Department and shall be given prompt and courteous attention. In the case of an alleged missed scheduled collection, the City shall investigate and, if such allegations are verified, shall arrange for the collection of the refuse not collected within twenty-four (24) hours after the complaint is received and verified. The Environmental Services Department shall not be held responsible for collection of any refuse which has not been placed at the curb, at the appropriate time. The Manager of Environmental Services may at his/her discretion direct his/her employees to pick up the uncollected refuse. When complaints are received from the same address more than twice in a calendar year and it has been established by said Manager that the Department is not at fault, then the refuse will be picked up at a fee of forty-five dollars ($45.00) which will be added to the Utility Services Bill. (Ord. 12721-17. Passed 5-24-17.)
(a) Residential Units: Residents who may be absent from the premises served by the Environmental Services Department for a period of excess of sixty (60) days and who will not generate garbage or refuse at the premises during such time, may upon advance notice to Department, cause a temporary suspension of collection at such premises. In that event, such residents shall not be charged during their absence, except as described herein.
(b) Rental Units: All landlords must notify the Environmental Services Department when any rental unit becomes vacant. The landlord may request a temporary suspension of services and the account will be transferred into the landlord's name. If services are suspended, they will not be reinstated until the landlord provides proof of occupancy listing the new tenants name and that tenant must sign up for services with the Environmental Services Department. Failure of a landlord to notify the Environmental Services Department as required will make him liable for all charges not previously paid and subject to penalties as provided in Section 927.99 of this Chapter and the rental permit for the unit shall be revoked and will not be reinstated until all costs are paid and the unit passes inspection.
(c) Notification: Upon such notification by residents, collection services and the monthly charges thereof shall remain suspended until the residents return to the premises and so notify the Department. Services and collection charges shall then be reinstated. Failure of a resident to notify the Environmental Services Department as required will make that resident liable for all charges not previously paid and subject to penalties as provided in Section 927.99 of this Chapter.
(d) Administrative Fees: An Administrative fee of one-half of one month's rate shall be charged to suspend services, and an additional one-half of one month's rate shall be charged to reinstate service to the premises.
(Ord. 12721-17. Passed 5-24-17.)
(a) Notwithstanding any provision(s) to the contrary elsewhere within this Chapter 927, for purposes of this Section, "leaves" shall mean leaves, tree trimmings, trees, grass cuttings and clippings, lawn rakings, plants, weeds, branches, wood chips, bark, flowers, limbs, wood shavings, shrubs, brush and hedge trimmings, garden matter, yard and garden waste; pruning's, and other like vegetable or organic matter.
(b) Notwithstanding any provision(s) to the contrary elsewhere within this Chapter 927, no person shall bag any leaves scheduled to be collected and removed by the City's Environmental Services Department except in a City approved biodegradable bag.
(c) This Section does not apply to bagged leaves placed in a City furnished container for collection and removal by the City's Environmental Services Department.
(d) In addition to any penalties provided for within this Chapter, the City's Environmental Services Department may refuse to collect, remove and dispose of any bag in violation of this Section. (Ord. 12721-17. Passed 5-24-17.)
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