(a) No property outside the corporate limits of the City may be connected to, or receive service from, any of the utilities listed under this Title Four without prior approval from City Council.
(1) The decision to allow properties outside the corporate limits to connect to, or receive service from, any of the utilities listed under this Title Four will be on a strictly case-by-case basis with each case being evaluated for its impact on the existing systems.
(b) The requirements of this Title Four and all other applicable and legally binding local ordinances and codifications shall be followed when a property has been authorized by the City in order to connect to, or receive service from, any of the utilities listed under this Title Four.
(c) Billing adjustments shall be made as follows:
(1) If the customer has been overcharged for utility services because of a malfunction in the metering system or a billing error, overcharges will be refunded to the customer for the entire period of inaccurate billing, if that period is identifiable by the municipality. If the period of inaccurate billing is not identifiable, overcharges will be calculated based on a time period that is the shortest of the time elapsed since the customer's service began, the date of installation of the faulty meter or implementation of the error resulting in the overcharge (if applicable), or 365 days.
(2) If a customer has been undercharged for utility services because of a malfunction in the metering system or a billing error, undercharges will be billed to the customer, and the customer shall pay the charges for the entire period of inaccurate billing, if that period is identifiable by the municipality. If the period of inaccurate billing is not identifiable, undercharges will be calculated based on a time period that is shortest of the time elapsed since the customer's service began, that date of installation of the faulty meter or implementation of the error resulting in the undercharge (if applicable), or 365 days. Undercharges billed to customers shall in no event exceed a period of 365 days. Customers shall have the option to pay the amount undercharged in equal payments spread over the same number of months as the charges were accumulated.
(3) This section does not serve as a limitation to billing for undercharges which are the result of tampering with utility equipment or theft of utility services, or where a physical act of a customer or its agent causes inaccurate or no recording of the meter reading, or inaccurate or no measurements rendered.
(Ord. 2015-41. Passed 11-2-15; Ord. 2017-25. Passed 8-7-17; Ord. 2019-35R. Passed 8-5-19.)