(a) All employee complaints or requests shall be presented to the department head for solution. The employee shall present his or her complaint or request personally. In the event the complaint or request is not resolved at this level it may be reduced to writing and submitted to the Director of Public Service and Safety.
(b) The Director of Public Service and Safety shall investigate, or cause an investigation to be conducted, to determine the facts of the case and then shall take whatever action he or she deems necessary.
(c) Complaints and requests of employees other than those in the Department of Public Service and Safety shall be handled in the same manner with the exception that the appropriate City official shall make the final disposition.
(Ord. 2003-26. Passed 5-5-03; Ord. 2006-31. Passed 7-17-06.)