(A) If any adjustment is requested on any water bill based upon a consumer’s proof of leaks in piping unknown to the consumer, during the preceding month (plumbing fixtures excluded), the adjustment shall not be more than 50% of the bill after the minimum charge has been deducted, and no adjustment shall be made on more than one month out of any 12 monthly periods. Reasonable proof of leaks must be established before any adjustment will be made.
(B) If any adjustment is requested on any water bill based upon a consumer’s proof of a faulty metering device and if such device has not been tampered with, the adjustment may be made based upon prior normal usage for that account prior to the time the metering device became faulty.
(Prior Code, § 13.08.156) (Ord. 10-4, passed 4-8-2010)