A. Grantee shall at all times maintain:
1. A record of all formal written complaints received and interruptions or degradation of service experienced for the preceding two years; provided, that such complaints result in or require a service call, or concern the conduct of an employee of the grantee while performing a service call;
2. A full and complete set of plans, records and "as-built" maps showing the location of the cable television system installed or in use in the city, exclusive of subscriber service drops and equipment provided in subscribers' homes;
3. A record of service calls, identifying the number, general nature and disposition of such calls, on a monthly basis. A summary of such service calls shall be available to the grantor, upon request, within sixty (60) days following the end of each calendar quarter in a form reasonably acceptable to the grantor.
B. The grantor may impose reasonable requests for additional information, records and documents from time to time; provided, they reasonably relate to the scope of the city's rights under this chapter or the grantee's franchise agreement. (Ord. 9527 § 1 (part), 1995: prior code § 3826)