(A) If any consumer fails to comply fully with any of the rules and regulations in force, the city shall notify the consumer of such failure. If the consumer does not remedy same, as the rules provide, and within a reasonable time, the city shall have the right to discontinue service. Except in cases of non-payment, emergency, necessity or as otherwise provided, the city will not discontinue service for violation of any rules until five days after notice has been given and violation has not been remedied.
(B) Any customer disputing the correctness of his of her bill shall have a right to present orally or in writing his or her complaint and contentions to the city official in charge of utility billing. This official shall be authorized to order that the customer's service not be discontinued and shall have the authority to make a final determination of the customer's complaint.
(Ord. 84-6, passed 7-18-1984)