The purpose of the Utility Appeals Board is to establish procedures providing fair and reasonable opportunity for resolution of billing disputes. The Utility Appeals Board is not a venue of general dispute for all Department of Public Utility matters, including, without limitation disputes by customers residing outside the City of Toledo for which the City of Toledo is merely the billing agent, and/or disputes over water tap fees, sewer kill fees, engineering inspection fees and right of way permit fees. (Ord. 196-13/103-15. Passed 3-3-15.)