(a) The established rate may be reduced for a property (including condominiums), other than conventionally developed residential property, where approved runoff control measures have been implemented and maintained. Review and analysis of these measures shall be calculated on an individual case basis by the City Engineer, according to established policies and standards, and the decision of the City Engineer shall be provided to the property owner in writing. The maximum rate reduction shall not exceed fifty percent (50%) of the established rate. Eligibility for credit may be revoked if, as determined by the Director of Public Service, any condition of granting the credit has changed.
(b) Any property owner aggrieved by a decision of the City Engineer as provided herein may file an appeal in writing to the Director of Public Service within thirty (30) days of the decision of the City Engineer.
(c) The Director of Public Service is authorized to hear appeals regarding disputes and complaints brought by property owners concerning the application of the Stormwater Management Utility fees, including the authority to make adjustments as appropriate which may include but shall not be limited to:
(1) Calculation of the total number of billing units assigned to a property that are claimed to be incurred due to alleged inaccuracies in data utilized.
(2) Adjustments arising from a break in billing units due to change in property ownership, account responsibility, or similar matters.
(d) Any appeal must be filed in writing, must describe the specific error alleged, and contain reasoning from the property owner that justifies the appealed issue. The Director of Public Service may request additional information from the appealing party and the decision of the Director of Public Service shall be final.
(Ord. 2022-76. Passed 11-10-22.)