All owners of towing firms shall conduct their business in an orderly, and businesslike manner and use every means to avoid any conflicts between any interested parties. The primary measure to be used by the village in determining whether a towing firm has violated this section will be the number and type of complaints received by the village from the public. The police department is charged with the investigation of all complaints related to towing firms. (Ord. 2009-11-03, 11-3-2009)