A. An alarm system monitoring company engaging in business activities in the town shall:
1. Obtain all necessary business licenses as required by the town and the state of Arizona;
2. Maintain a current record, accessible to the chief of police at all times, that includes: the names of the alarm users serviced by the company; the addresses of the protected properties; the type of alarm system, original installation date and subsequent modifications, if any, for each protected property; and a record of the false alarms at each property;
3. Provide the chief of police such information as the chief requests regarding: the nature of the company's security alarms; the company's method of monitoring the alarms; the company's program for preventing false alarms, including educational programs for alarm users; and the company's method for disconnecting audible alarms;
4. Provide each of its alarm system users with: operating instructions for the alarm system, including an explanation of the alarm company's alarm verification process; a telephone number to call for assistance in operating the system; and a summary of the provisions of this chapter relating to penalties for false alarms and the possibility of no police response to alarm systems experiencing excessive false alarms;
5. Maintain a verification process, as specified in section 5-5-8 of this chapter, for all monitored security alarm systems in order to prevent unnecessary police dispatches resulting from false alarms;
6. Communicate requests for police response to the department in a manner specified by the chief;
7. Communicate requests for cancellations of police response in a manner specified by the chief;
8. Maintain a record of all requests for police response to an alarm, including: the date and time of the alarm and request for police response; the alarm system user's name and address; evidence of the company's attempt to verify the alarm; and, to the best of its knowledge, an explanation of the cause of any false alarm; and
9. Work cooperatively with the alarm system user and the chief in order to determine the cause of any false alarm and to prevent recurrences. (2006 Code)