(A) Any customer having cross-connections, auxiliary intakes, bypasses or inter-connection(s) in violation of this chapter shall, after a thorough investigation of existing conditions and an appraisal of the time required, complete the work within the time designated by the Cross-Connection Coordinator, but in no case shall the time for correction exceed 90 days.
(B) Failure to comply with any order of the general manager or his or her designated representative within the time set out therein shall result in the termination of water service.
(C) Where cross-connections, auxiliary intakes, bypasses or inter-connections are found to constitute an extreme hazard of immediate concern of contaminating the public water system, the general manager or his or her designated representative shall require immediate corrective action be taken to eliminate the threat. Expeditious steps shall be taken to disconnect the public water system from the customer’s piping systems unless the extreme hazard is corrected immediately.
(D) Upon written request by the customer, the general manager shall provide a hearing regarding any order of termination or refusal of water service; provided, however, that, when an order is issued pursuant to subsection (C) above, such hearing may be held after such termination or refusal, but not later than five working days after receipt of the request. Any customer aggrieved by such an order may appear in person, or by legal counsel, and show cause why an order to terminate water service, or to refuse water service, should be rescinded.
(E) Failure to correct conditions threatening the safety of the public water system as prohibited by this chapter or Tenn. Code Ann. § 68-221-711 within the time limits set by the general manager or this chapter, shall be cause for denial or termination of water service. If proper protection is not provided after a reasonable time, the general manager or his or her designated representative shall give the customer written notification that water service is to be discontinued, and thereafter physically separate the public water system from the customer’s system in such manner that the two systems cannot again be connected by an unauthorized person.
(2011 Code, § 18-307) (Ord. 06-45, passed 9- -2006)