(A) A request that service be terminated (for a change in occupancy or other reason) shall be submitted to the City Clerk (in writing or in person) at least three days before the customer desires the termination to become effective.
(B) The customer shall be responsible for all water consumed and for pro-rated service up to the time service is terminated, or until three days following receipt of the request for termination, whichever occurs sooner.
(C) When all charges for service are paid in full the customer’s deposit shall be refunded. The deposit will be refunded pursuant to § 18-107 of this chapter.
(D) The customer shall be entitled to be heard by a designated employee concerning any dispute about the amount of the deposit refund. The employee shall inform the customer in writing of his or her decision and the reasons therefor as soon as reasonably possible.
(2011 Code, § 18-128)