(A) If the seal of the meter is broken by other than the city’s representatives or in the event that the meter fails to register the use of water, the customer shall be charged the amount computed using the appropriate following formula for the period in which the meter failed to register.
(1) If the customer has been an occupant at the same location for three years or more, he or she shall be charged the current rate based upon the average consumption of the same month during the previous years of occupancy.
(2) If the customer has been an occupant at the same location for less than three years, he or she shall be charged the current rate based upon the average amount of water consumed monthly by that customer.
(B) If the customer demonstrates to the reasonable satisfaction of the city that a break in the water line on the customer’s side of the meter has resulted in extraordinary charges for a billing period, the city may recompute the customer’s bill using the procedures set forth in subsection (A) above.
(2011 Code, § 18-117)