Except as provided in §§ 51.048(D) and 51.125 of this chapter, the town shall disconnect sewer service in accord with the following policies.
(A) When it becomes necessary for the town to discontinue sewer service to a customer for non- payment of bills, service will be reinstated only after all bills for service then due have been paid and any deposit required has been made.
(B) (1) It is the policy of the town to discontinue sewer service to customers by reason of non-payment of bills only after notice and a meaningful opportunity to be heard on disputed bills is provided.
(2) The town’s form for application for sewer service and all bills shall contain, in addition to the title, address, room number and telephone number of the town official in charge of billing, clearly visible and easily readable provisions to the effect:
(a) 1. Annual sewer availability fee is due within 30 days of billing date.
2. However, the sewer availability fee is not considered late until January 6 of the following year.
(b) 1. Any customer disputing the correctness of his or her bill shall have a right to hearing.
2. At that time, he or she may be represented in person and by counsel or any other person of his or her choosing and may present orally or in writing his or her complaint and contentions to the town official in charge of sewer billing.
3. This official shall be authorized to order that the customer’s service not be discontinued and shall have authority to make a final determination of the customer’s complaint.
(C) Requests for delays of waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified.
(Ord. passed 1-21-2008)