A. The Purchasing Office assists the Requisitioning Department when requested, and takes appropriate actions against suppliers when necessary. The assistance of the user departments is very important in this regard.
B. The prerequisite for purchase order delivery follow-up is prompt knowledge of both the goods, work or services ordered, including performance requirements; and the receipt or lack of receipt of the goods, work or services. For this purpose, pertinent information must be available promptly for persons responsible for delivery follow-up. Such information is identified in the Purchase Order Inquiry screen in Caselle accounting software which shows the vendor, purchase order number, goods or services ordered, and the delivery due date. In the event the goods or services are not furnished by the required due date, the requesting department should contact the Purchasing Office to determine the reasons for delay and identify when the goods or services will be furnished.
C. In the event the supplier indicates that they do not intend to furnish the goods or services, or the reason for the delivery delay is not acceptable, the Purchasing Office will take the necessary steps to secure the goods or services, either from that supplier, or from another supplier.
(Res. 2008-011, passed 2-19-2008)