(a) The alarm administrator shall notify the alarm user, in writing, after the second or subsequent false alarm. The notification shall include the amount of the civil penalty for the false alarm, notice that the alarm user can attend, if applicable, an alarm user awareness class to waive a civil penalty, the fact that response may be suspended after six false alarms, excluding duress, holdup and panic alarms, and a description of the appeals procedure available to the alarm user.
(b) The alarm administrator will notify the alarm user and the alarm installation company or monitoring company in writing 30 days before the alarm response is to be suspended. This notice of suspension will also include the amount of the civil penalty for each false alarm, and a description of the appeals procedure available to the alarm user and the alarm installation company or monitoring company.
(Ord. 72-12, passed 9-4-2012)