(a) Applicability. These rules and regulations are subject to, and included as part thereof, all orders, rules and regulations applicable to the utility from time to time issued or established by the City Council.
(b) Right to amend rules and regulations. The utility reserves the right to make such further policies regulating internet service in order to carry out the purposes of these rules and regulations as experience may suggest, and as the utility may deem necessary or convenient in the conduct of its business.
(c) Shortage of supply. These rules and regulations shall not apply during periods of shortage in the supply of internet bandwidth available to the utility, to the extent that compliance by the utility with such rules and regulations is precluded by the shortage in supply. During periods of shortage of supply to the utility, restrictions on new service and curtailment of existing service shall be governed strictly by the utility.
(d) Disputes. Disputes arising from the rules and regulations between customers and the utility shall be resolved, to the best of its ability, by utility personnel. Decisions or actions taken by utility personnel may be appealed by the customer to the Director of Public Service.
(Ord. 29-2019, passed 10-21-2019)