753.13 PROCEDURES FOR CONTACTING SUBSCRIBERS.

   (a)   Following the scheduling of an appointment with any subscriber within the appointments windows specified elsewhere in this chapter, the operator shall arrive at the subscriber’s or potential subscriber’s premises as promised and arrive at the subscriber’s premises within the appointment window specified.

   (b)   The operator’s employee or representative shall make a reasonable effort to arrange for the premises to be telephoned immediately prior to a scheduled appointment to provide service or installation at the subscriber’s premises to confirm the appointment is still required. The operator shall maintain documentation that an attempt was made to telephone the subscriber. If the subscriber is not contacted, the operator shall still complete the appointment at the subscriber’s premises.

   (c)   If, at any time due to circumstances beyond the operators control, an installer or technician is running late and will not arrive at the customers premises by the end of the appointment window, the customer shall be contacted as soon as the installer or technician is aware of the delay and the appointment rescheduled as necessary at a time which is convenient for the customer.

   (d)   In connection with any transaction between the operator and a subscriber which involves a visit to a subscriber’s premises or place of business, the operator will, in each such case, provide such subscriber a written receipt briefly describing such transaction and the date and time thereof. (Ord. 95-29. Passed 3-28-95.)