Any customer may request in writing, in the form and manner prescribed by the Director, an extension of the payment period of a bill asserted to be beyond the means of the customer to pay in full within the normal period for payment. The application for a repayment plan must be filed with the Director before the date and time of discontinuance of service as is stated on the discontinuance notice. The Director must review the request for extension of payment and consider the customer's ability to pay, past payment history, and the amount due, and may approve a repayment plan, not to exceed 12 months. Any customer whose request for a repayment plan has resulted in an adverse determination by the Director may appeal the determination within five days to the City Manager, or designee.
(Ord. 1023, passed 2-1-99; Am. Ord. 1071, passed 7-21-03)