(A) The Director will review the accounts of customers who dispute charges within 30 days after receiving a bill or request additional time to pay a bill because of financial need, before the city terminates service. If an error is found after the review, the city will promptly correct the error and, if required and at the city's sole discretion, either credit the customer account or give the customer a refund.
(B) The review conducted by the Director will include consideration of whether to establish a payment plan for the customer to pay any unpaid balance of delinquent account over a reasonable time not to exceed 12 months. Unless otherwise required by this code, the city will not terminate service for customers fully complying with such a payment plan.
(C) Water bills must contain information regarding dispute resolution procedures set forth in this chapter.
(Ord. 1023, passed 2-1-99; Am. Ord. 1071, passed 7-21-03)