(A) Grantee shall at all times maintain:
(1) With respect to cable service, record of all service calls and interruptions or degradation of service experienced for the preceding one year, provided that such complaints result in or require a service call, subject to the subscriber's right of privacy.
(2) A full and complete set of plans, records and "as-built" maps showing the locations of the cable system installed or in use in the city, exclusive of subscriber service drops and equipment provided in subscriber's homes.
(3) If requested by grantor, a summary of service calls with respect to cable service, identifying the number, general nature and disposition of such calls, on a quarterly basis. A summary of such service calls shall be submitted to the grantor within 30 days following any grantor request, in a form reasonably acceptable to the grantor.
(B) The grantor may impose reasonable requests for additional information, records and documents from time to time, provided they reasonably relate to the scope of the city's rights under this chapter or the grantee's franchise agreement.
(C) Upon reasonable notice, and during normal business hours, grantee shall permit examination by any duly authorized representative of the grantor of all franchise property and facilities, together with any appurtenant property and facilities of grantee situated within or without the city, and all records relating to the franchise, provided they are necessary to enable the grantor to carry out its regulatory responsibilities under this chapter or the franchise agreement. Grantee shall have the right to be present at any such examination.
(Ord. 912, passed 6-8-00)