(A) Each two years throughout the term of the franchise, if requested by the grantor, grantor and grantee shall meet publicly to review system performance and quality of cable service. The various reports required pursuant to this chapter, results of technical performance tests, the record of subscriber complaints and grantee's response to complaints, and the information acquired in any subscriber surveys, shall be utilized as the basis for review. In addition, any subscriber may submit comments or complaints during the review meetings, either orally or in writing, and these shall be considered. Within 30 days after the conclusion of a system performance review meeting, grantor may issue findings with respect to the cable system's franchise compliance and quality of service.
(B) If grantor determines that grantee is not in compliance with the material requirements of this chapter or the grantee's franchise, grantor may direct grantee to correct the areas of noncompliance within a reasonable period of time. Failure of grantee, after due notice, to correct the areas of noncompliance within the period specified therefor or to commence compliance within such period and diligently achieve compliance thereafter, shall be considered a material breach of the franchise; and grantor may exercise any remedy within the scope of this chapter and the franchise agreement considered appropriate.
(Ord. 912, passed 6-8-00)