(A) An accurate and comprehensive file shall be kept by the grantee of any and all complaints regarding the cable system. A procedure shall be established by the grantee by the time of installation of the cable system to remedy complaints quickly and reasonably to the satisfaction of the grantor. Complete records of the grantee’s actions in response to all complaints shall be kept.
(B) These files and records shall remain open to the public during normal business hours:
(1) A summary of complaints, identifying the number and nature of complaints and their disposition, in a form approved by the grantor, shall be completed for each month and submitted to the grantor by the tenth day of the succeeding month; and
(2) The results of an annual opinion survey report which identifies satisfaction or dissatisfaction among subscribers with cable communications services offered by the grantee shall be submitted to the grantor no later than two months after the end of the grantee’s fiscal year. The surveys required to make the report shall be in a format approved by the grantor and may be in a form that can be transmitted to subscribers with one or more bills for service.
(Prior Code, § 115.154) (Ord. D-1485, § 13.5, passed 6-3-1985, effective 6-13-1985)