A. All new customer service agreements executed after the effective date of the franchise agreement must contain clauses that automatically terminate such customer service agreements in the event that the franchise or franchise agreement is terminated. Upon termination of any franchise, the franchisee is required to notify all its customers in writing within 30 days of such termination and provide verification to the solid waste manager.
B. Franchisee shall provide the required level of recycling and organic material recycling services to each of its customers unless that customer has obtained an exemption to franchisee-provided service from the city.
C. The customer service agreement shall provide requirements relating to the frequency and hours of collection, the size, placement and care of the containers, pursuant to the standards set forth in section 13.24.350, and special collections.
D. Customer service agreements shall be provided to the customer by the franchisee upon request. Customer requests may be submitted by telephone, mail, or email. Franchisee shall provide a copy of the service agreement to the customer within five business days of receiving a request.
E. If a franchisee intentionally provides a customer with inaccurate information regarding required service levels of either recycling or organic material recycling and the customer signs up for less than minimum service, the customer may terminate the customer service agreement with no penalties. (Ord. 2023-0024 § 47; Ord. 2021-0003 § 15)