A. Not less than forty-eight (48) hours prior to a scheduled termination of water service or other utility service a final notice shall be posted in a conspicuous location on the premises where service is to be terminated, and also shall be mailed to the owner of the premises to which the utility services are provided, at the owner's address. The final notice shall include all of the following in a clear and legible format:
1. The owner's name and address;
2. The amount of the delinquency;
3. The date by which payment or arrangements for payment was required in order to avoid termination of utility services;
4. A description of the procedure for the owner to obtain information on the availability of financial assistance, including private, local, state, or federal sources, if applicable;
5. The telephone number of a department representative authorized to provide additional information or institute arrangements for payment; and
6. If the notice is directed to a residential customer failing to comply with an amortization agreement, a description of the conditions the customer is required to meet to avoid termination.
B. Not less than twenty-four (24) hours prior to a scheduled termination of water service or other utility services to any premises used for residential purposes, the director shall make a reasonable attempt to contact an adult residing at the premises by telephone or personal contact. (Ord. 2011-051 § 2)