When the board of directors of the cable television commission finds that complaints from subscribers or other factors cast doubt upon the reliability or quality of service, the board of directors shall have the right to order a franchisee to test, analyze and report upon the performance of the cable television system. Such tests shall be conducted at the sole expense of the franchisee. The board of directors may require that the tests be supervised by an engineer selected by the board and compensated by the franchisee who signs all test records and provides an independent report or advice to the board. Within forty-five (45) calendar days following the date on which an order requiring the tests is mailed to the franchisee, the franchisee shall file with the clerk of the board of directors a report which identifies the system component or components tested, describes the equipment used and procedures employed in testing, and explains the nature, extent and cost of feasible alternative methods of correcting any deficiencies revealed.
If after a public hearing notice of which has been given in the manner prescribed by Section 5.28.080 of this chapter, the board of directors of the commission finds that a franchisee has failed to comply with or maintain the technical standards or quality of service prescribed pursuant to Section 5.28.1470 of this chapter, or otherwise set forth in the franchise documents for that franchise, the board of directors may order the franchisee to make specifically enumerated repairs of or improvements in the system or changes in the maintenance, repair or operation of the system. The franchisee shall complete such repairs or improvements within a reasonable time, and, in any event, not later than six months following the date on which the order requiring repair or improvement is mailed to the franchisee. (Prior code § 20.06.546)