Each franchisee shall take such affirmative action as is necessary in order to avoid interruptions of services and minimize unavoidable interruptions of services.
A. If during the term of the franchise, the franchisee determines that it is necessary to significantly interrupt receipt by some or all subscribers or users of services as a result of the need to undertake major repairs or extend, expand, modify or otherwise improve the cable television system, such work shall be planned, designed and scheduled in such a manner as to avoid continuous interruption of service to the maximum extent possible, keep prolonged interruption to a minimum, and restrict interruptions to periods of least viewing intensity. Plans for such interruptions of service shall be subject to approval of the cable television commission in advance of implementation.
B. The board of directors of the cable television commission shall be authorized to enact, and a franchisee shall comply with, rules which excuse subscribers from the payment of rates to a franchisee for services provided through a cable television system during periods transmission or receipt of signals for such services is interrupted as a result of defects in, malfunctions of, periods required for repair of or periods required for expansion, modernization or improvement of the cable television system, or any part or portion thereof. (Prior code § 20.06.528)