§ 30.04 GRIEVANCE PROCEDURES UNDER THE AMERICAN WITH DISABILITIES ACT.
   (A)   There is hereby established an ADA Coordinator. The ADA Coordinator for the town shall be an employee designated by the Town Council. The ADA Coordinator is responsible for ensuring this the plan is current and that grievances are properly addressed and records maintained.
   (B)   There is hereby established the following grievance procedure:
      (1)   This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the town. The town personnel policy governs employment-related complaints of disability discrimination.
      (2)   Complaints about access to public services or facilities in the town are received at the Rockville Town Hall, 103 West High Street, Rockville, IN 47872. The complaints should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. The complaint should be submitted to the town as soon as possible, but no later than 60 calendar days after the alleged violation.
      (3)   All complaints received by the town shall be delivered to the ADA/504 Coordinator to be investigated and resolved. Within 15 calendar days after receipt of the complaint, the ADA/504 Coordinator will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the meeting, the ADA/504 Coordinator will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of the town and offer options for substantive resolution of the complaint.
      (4)   If the response by the ADA/504 Coordinator does not satisfactorily resolve the issues, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Town Council.
      (5)   Within 15 calendar days after receipt of the appeal, the Town Council shall meet with the complainant to discuss the complaint and possible resolutions. Within 15 days after the meeting the Town Council shall respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
      (6)   All written complaints received by the ADA/504 Coordinator, appeals to the Town Council, and responses from these two offices shall be retained by the town for at least three years.
      (7)   At any time, a complaint may be submitted directly to the U.S. Department of Justice.
   (C)   The ADA/504 Transition plan is adopted a reference, a copy of which can be found in the town office.
(Ord. 2013-1, passed 4-22-2013; Res. 2013-5, passed 4-22-2013)