(a) The grantee shall render prompt and efficient service and repairs, and shall voluntarily interrupt service only for good cause and for the shortest time possible. Such interruptions, insofar as possible, shall be preceded by twenty-four hours notice, by the use of a creeper, on all channels and shall occur during periods of minimum use. The grantee shall maintain an independent source of "standby" electrical generation equipment sufficient to operate the system at full capacity.
(b) Without additional charges to subscribers, the grantee shall maintain its facilities in good working order and repair. Any verbal, telephonic or written complaint relating to the quality or continuity of service shall be attended to by the close of the second business day following the receipt of such complaint, provided that the subscriber or his or her representative is available during this period at the premises to be serviced. If the complaint is not responded to, or service is not restored to the levels required by the Federal Communications Commission during such period, the subscriber is entitled to a rebate of one-thirtieth of his or her monthly service fee for each day or a part thereof between the end of the second business day and the time service is restored to good working order.
(Ord. 593. Passed 7-12-82.)