[Amended 1-13-2003 by Ord. No. 2-2003]
A. Upon receipt of a complaint regarding a possible violation of the provisions of this Part by an approved authorized towing contractor, the Reading Police Department shall conduct a thorough investigation into the allegations and document the result of the investigation.
B. On completion of the investigation by police personnel, they shall submit, in writing, the results of the investigation to the Chief of Police, or his designee, and classify the complaint as:
(1) Sustained. The allegation/s are supported by sufficient evidence/information.
(2) Not sustained. There is insufficient evidence/information to prove or disprove the allegation.
(3) Unfounded. The allegation is false or not factual.
C. If the complaint is sustained, the Chief of Police shall direct the imposition of penalties as described in the current contract between the City and the authorized tower(s). In any case, the complainant and the approved authorized towing contractor shall be notified of the disposition of the investigation.
D. If the recommended penalty for a violation of this Part is termination of the contract between the City and the authorized towing contractor, the towing contractor shall have the right to a meeting before the Managing Director. The Managing Director may uphold the recommendation, or impose any such other recommendations as they may deem applicable. The towing contractor shall have the ability to appeal the Managing Director's decision to the body of Council at a hearing.