It shall be unlawful for any provider, person, or business entity engaged in the business of immigration assistance services to:
A. In the course of dealing with customers or prospective customers:
(1) Make any statement that the person can or will obtain special favors from or has special influence with the United States Department of Homeland Security, the Department of Justice or any other government agency; or threaten to report the client to immigration or other authorities or undermine in any way the client's immigration status or attempt to secure lawful status;
(2) Make any guarantee or promise to a customer, regarding outcomes in an immigration matter;
(3) Demand or retain any compensation for service not performed or costs that are actually not incurred;
(4) Fail to provide a customer with copies of documents filed with a governmental entity, or refuse to promptly return documents supplied by, prepared by, or paid for by the customer upon the request of the customer, or upon termination of the contract, even if there is a fee dispute between the licensee and the customer;
(5) Give any legal advice concerning an immigration matter or otherwise engage in the practice of law, including, but not limited to, any advice regarding the selection of forms to be completed and submitted to any government agency in connection with an immigration matter.
B. Represent or advertise, in connection with the provision of assistance in immigration matters, the title of lawyer or attorney at law, or equivalent terms in the English language, or any other language, including, but not limited to, "notary public," "accredited representatives of the Board of Immigration Appeals" or "immigration consultant," that could reasonably cause a customer to believe that the person possesses any form of license, accreditation, or official authorization to provide advice on an immigration matter; provided, however, that a notary public licensed in Pennsylvania may use the term "notary public" if such use is accompanied by the statement that the person is not an attorney.
C. State, imply, offer or otherwise represent that a person, business, agency, office or organization is authorized to provide fingerprinting services which will be accepted by the United States Department of Homeland Security (DHS) for the process of DHS applications or for any other purpose.
D. Charge fees, directly or indirectly, for referring an individual to an attorney for any immigration matter; provided, however, that a person may charge a fee for notarizing documents as permitted by the Pennsylvania laws regarding notary publics.
E. Represent that a fee may be charged, or charge a fee, for the distribution, provision or submission of any official document or form issued or promulgated by a state or federal governmental entity, or for the referral of the customer to another person or entity that is qualified to provide services or assistance which the provider will not provide.
F. Disclose any information to, or file any forms or documents with, immigration or other authorities without the knowledge or consent of the customer.
G. Refuse to comply with any reasonable and lawful request from a Department inspector acting within the scope of responsibility under this Part.
H. Perform, or offer to perform, any immigration assistance services or other act which requires a business privilege license under this chapter and registration under this Part without a valid business privilege license issued by the Department and registration approved by the Department.
I. Fail to adhere to any provision of this Part.